Your privacy, in plain English

This Privacy Policy explains how LeadLock Pty Ltd (ABN 17 694 632 838), trading as Power Bill Fix (“Power Bill Fix”, “we”, “us”), collects, uses, discloses and protects personal information. It covers information collected through powerbillfix.com.au (including our quote form), our Facebook and Instagram pages and ads, and contact with us by phone, email or SMS.

We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information we collect

Information you give us

When you request a quote, we collect:

• Your contact details: first and last name, mobile number, email address, and suburb and postcode.
• Your answers to our quote questions: your home type, whether you own and live in the home, whether you want solar, a battery or both, your approximate quarterly power bill range, and when you would like it installed.
• Your consent record: the consent wording you agreed to, and the date and time you agreed.
• Mobile verification: confirmation that you entered the SMS code we sent you.
• Anything else you tell us by phone, email, SMS or social media message.

Information collected automatically

When you visit our website or interact with our ads, we and our providers may collect your IP address, browser and device details, pages visited, the ad or link that brought you to us (including campaign tags), and information gathered through cookies and pixels, including the Meta Pixel.

You can browse our website without identifying yourself. We can’t arrange a quote without your name and contact details.

2. How we use your information

• To check your request against our criteria and match you with one suitable local installer.
• To pass your request to that installer so they can contact you about a quote.
• To send you an SMS code that confirms your mobile number and your request.
• To respond to your questions, and to follow up on how your quote went.
• To operate, secure and improve our website, quote form and services.
• To run, measure and improve our advertising.
• To keep records showing you consented, and to meet our legal and regulatory obligations.

Automated checks

Our system automatically checks your answers against simple criteria, such as whether you own the home and whether you are ready to install. If your answers don’t meet them, we won’t pass your request to an installer, and we’ll tell you on screen. You can contact us if you think this was a mistake.

3. Who we share your information with

We do not sell your personal information.

Your local installer

When you request a quote and tick the consent box, we share your contact details and quote answers with one local solar and battery installer from our partner network, chosen based on your location and request. That installer may contact you by phone, SMS and email about your quote.

The installer is an independent business. Once they receive your details, they handle them under their own privacy policy. We require our installer partners to use your details only to contact you about your request.

We do not share your details with any other installer unless you ask us to, for example if your first installer can’t help.

Our service providers

We use service providers to run our business, including our CRM, SMS and email providers, website hosting, form and analytics tools, and advertising platforms such as Meta. They may use your information only to provide services to us.

Other disclosures

We may also disclose information where required or authorised by law, to protect the rights and safety of others, or in connection with the sale, merger or restructure of our business.

4. Phone, SMS and email contact

• Consent: we, and the one installer we match you with, contact you only because you requested a quote and agreed to be contacted. Consent is not a condition of any purchase.
• What we send: your SMS verification code, confirmation of your request, and follow-ups about your quote. We don’t send unrelated marketing without your separate consent.
• Costs: standard message and data rates may apply.
• Opting out: reply STOP to any SMS from us, or use the unsubscribe link in our emails. Every message we send identifies Power Bill Fix. To stop an installer contacting you, tell them directly or contact us and we’ll pass it on.
• Help: reply HELP or contact us using the details below.
• Your opt-in data: your mobile number and SMS consent are never sold or shared with third parties for their own marketing.

5. Overseas disclosure

Some of our service providers, including our CRM and messaging platforms, store or process information outside Australia, including in the United States. We take reasonable steps to ensure those providers handle personal information consistently with the APPs.

6. Cookies and tracking

We use cookies, pixels (including the Meta Pixel) and similar tools to run and measure our advertising, understand how people use our website, and improve our services. You can manage cookies in your browser settings, though some parts of the website may not work as intended.

7. Security and retention

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, change or disclosure. No method of storage or transmission is completely secure.

We keep personal information only for as long as we need it to provide our services and meet our legal obligations. We keep consent records for as long as we need them to show you agreed to be contacted. When we no longer need information, we destroy or de-identify it.

8. Access and correction

You can ask to access or correct the personal information we hold about you by contacting us. We’ll usually respond within 30 days. If we can’t give you access, we’ll explain why.

9. Complaints

If you have a concern about how we’ve handled your personal information, please contact us first. We aim to resolve complaints within 30 days. If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

10. Third-party links

Our website and social pages may link to other websites, including our installer partners’ sites and government rebate information. We are not responsible for their privacy practices.

11. Age

Our services are for homeowners aged 18 and over. We do not knowingly collect information from anyone under 18.

12. Changes to this policy

We may update this policy from time to time. Changes take effect when posted on this page, and we’ll update the “Last updated” date.

13. Contact us

For privacy questions, access or correction requests, or complaints: