How Power Bill Fix works, and our terms

These Terms of Service apply to your use of powerbillfix.com.au, our quote form, and our social media pages (together, the “Service”). The Service is operated by LeadLock Pty Ltd (ABN 17 694 632 838), trading as Power Bill Fix (“Power Bill Fix”, “we”, “us”). By using the Service or requesting a quote, you agree to these terms.

1. What Power Bill Fix does

Power Bill Fix is a quote-matching service for homeowners. When you request a quote, we check your request against our criteria and pass it to one local solar and battery installer from our partner network, who may contact you to discuss your home and provide a quote.

We are not a solar or battery installer, retailer, electricity retailer or financial adviser. We do not design, sell, supply, install or maintain any system, and we do not provide quotes ourselves.

2. Cost to you

Using the Service and requesting a quote is free for homeowners. Requesting a quote does not commit you to anything.

We are paid a fee by our installer partners for each referral we send them. We disclose this so you understand how our service is funded.

3. Your quote request

• Accurate information: you agree to give true and accurate information, and to request a quote only for a property you own or are authorised to act for.
• Your own details: you must only submit your own contact details, not someone else’s.
• Age: you must be 18 or over.
• Consent: by ticking the consent box, you agree that we may share your details with one local installer, who may contact you by phone, SMS and email about your quote. You can opt out at any time, as explained in our Privacy Policy.
• No guarantee of a match: we may not be able to match every request, for example if no partner installer services your area, or if your answers don’t meet our criteria.

4. Our installer partners

Installers in our network are independent businesses. They are not our employees or agents.

We require our installer partners to hold the accreditations and licences needed to design and install solar and battery systems, and we review their details when they join our network. However, we don’t supervise their work, and we don’t guarantee any quote, price, product, workmanship, installation date or outcome.

If you go ahead with an installer, your contract is directly with them. Their terms, warranties and obligations to you apply, along with your rights under the Australian Consumer Law. Please check any quote and contract carefully before you sign, and ask questions.

5. General information only

Information on our website, ads and social pages, including information about power bills, solar, batteries and government rebates, is general information only. It is not personal, financial or technical advice, and it doesn’t take your circumstances into account.

• Savings: any bill or savings results depend on your usage, system, tariff and other factors. We don’t promise any particular saving.
• Rebates: government rebates and discounts change over time. Eligibility and amounts depend on your system, battery size and installation date, and are confirmed in your installer’s quote. For official information, see the Clean Energy Regulator.
• Examples: example bills and figures on our website are illustrations, not real customers’ bills.

6. Using our website

You agree not to:

• submit false, misleading or automated (bot) requests, or other people’s details;
• interfere with the website’s security or operation, or attempt to access systems you’re not authorised to access;
• copy, scrape or reuse our content, design or branding without our written permission.

We may reject or remove any request that we reasonably believe is false, duplicated or submitted in breach of these terms.

7. Intellectual property

The website, the Power Bill Fix name and logo, our content, illustrations and design belong to LeadLock Pty Ltd or our licensors. You may view and share our pages for personal, non-commercial use.

8. Consumer guarantees and liability

Nothing in these terms excludes, restricts or modifies any rights you have under the Australian Consumer Law or other laws that cannot be excluded.

To the extent permitted by law:

• we provide the Service on an “as is” basis and don’t guarantee it will always be available or error-free;
• we are not liable for the acts, omissions, quotes, products or workmanship of any installer, or for any contract between you and an installer;
• we are not liable for any indirect or consequential loss arising from your use of the Service.

Where our liability for failing to meet a consumer guarantee can be limited, it is limited to supplying the Service again or paying the cost of having it supplied again.

9. Privacy

Our Privacy Policy explains how we collect, use and share your personal information, including with the installer we match you with.

10. Changes to these terms

We may update these terms from time to time. Changes take effect when posted on this page, and we’ll update the “Last updated” date. The terms in place when you submit a request apply to that request.

11. Governing law

These terms are governed by the laws of South Australia. You and we submit to the non-exclusive jurisdiction of the courts of South Australia.

12. Contact us